This website is operated by labubuitalystore.com. Throughout these terms, the words "we", "us" and "our" refer to Labubu Store. We offer this website, including all information, tools, features and products available here, on the condition that you accept the terms, conditions and policies set out below.

When you visit our website or purchase something from us, you use our services and agree to be bound by these Terms and Conditions, together with any additional terms, policies and guidelines referenced here or made available by hyperlink. These terms apply to every visitor and user of the site, including browsers, customers, merchants and anyone who contributes content.

Please read these terms carefully before using our website. By accessing or using any part of the site, you confirm that you have read, understood and agreed to them. If you do not accept all of the terms set out in this agreement, you should not access the website or use our services.

Any new feature, product or tool added to the site is also subject to these Terms and Conditions. We reserve the right to update, change or discontinue any part of our website or services at any time, without prior notice, by posting the revised version on this page.

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have the consent of a parent or legal guardian to use the site. You agree to use our website only for lawful purposes and in accordance with all applicable laws and regulations.

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that content you transmit (other than your payment details) may be transferred unencrypted and may be adapted to meet the technical requirements of connecting networks or devices. Your payment card information is always encrypted during transmission to keep your data secure.

You agree not to reproduce, duplicate, copy, sell or resell any part of our website, its products or its services without our express written permission.

The section headings used in these terms are included for convenience only and do not limit or affect the meaning of the terms themselves. By using our services, you agree to follow these rules; failure to do so may result in the loss of your access to our website.

We reserve the right to modify, suspend or discontinue any part of our products, content or services at any time without notice. This may include, but is not limited to, product offerings, prices, promotions, shipping methods, payment methods and website features. Such changes may be made to improve the customer experience, comply with legal requirements or reflect operational needs.

All product prices are shown on the website and may change at any time, based on factors such as supplier costs, production costs and operating expenses. Price changes do not affect orders that have already been confirmed.

We also reserve the right to limit the quantity of any product or service, and to restrict sales to particular individuals, regions or jurisdictions where necessary for legal, security or business reasons. Labubu Store shall not be liable to you or any third party for any change in price, or for the suspension or discontinuation of any product or service.

When you place and confirm an order with Labubu Store, you confirm that all the information you provide is accurate and complete, and that you have read and accepted these Terms and Conditions. After you place an order, you will receive an email confirming that we have received your request. A binding contract is formed once your order has been prepared and dispatched for delivery. We reserve the right to cancel an order before shipment; where we do so, we will notify you and issue a refund.

All prices on Labubu Store are displayed in the applicable currency (Euro, €) and may change without notice. Prices do not include shipping charges, taxes or other applicable fees, which are your responsibility. We accept a range of payment methods, including credit card, debit card and other secure online payment options. All payment information is processed securely, and we do not store your card details.

If you would like access to additional features, you can create an account with us. You agree to provide accurate and complete information, to keep your password secure, and to accept our Privacy Policy when doing so.

Labubu Store respects your privacy and the security of your personal data. We take care to protect the information you share with us and to be transparent about how we collect and use it.

When you interact with our store, we may collect certain details in order to provide our products and services — for example, your name, contact details, delivery address and payment information. We collect this information when you create an account, place an order or use other features of the site.

Your submission of personal information is governed by our Privacy Policy. To learn more, please read our Privacy Policy.

If you have any questions about these Terms and Conditions, your order, payment, returns or exchanges, or anything else, please get in touch — we are happy to help.

When contacting us, please include your full details and a clear description of your question so that we can assist you as quickly as possible. You can reach our team through the details listed on our Contact page, which we keep up to date.

You may return an item provided it is in its original, unused condition. Return requests must be made within 7 to 14 days. Certain items may not be eligible for return, including gift cards, personalised or customised products and hygiene-sensitive items. To start a return, please contact us with your order details.

Once we receive and inspect your returned item, we will notify you about your refund. Approved refunds are issued to your original payment method and typically take 5 to 10 business days to appear, depending on your bank or payment provider.

If you would like to exchange an item for a different size or colour, please contact our customer support team. If an exchange is not possible, you may choose an alternative product or request a refund. Nothing in this section affects your statutory rights under applicable EU and Italian consumer protection law.

We strive to provide accurate information and good-quality products and services. However, we cannot guarantee that our website or services will always be uninterrupted, error-free or completely secure.

To the fullest extent permitted by applicable law, Labubu Store shall not be liable for any loss of data or other damages arising from your use of, or inability to use, our website. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including your rights as a consumer.