Labubu Store · Italia

Track Your Order

Follow your Labubu every step of the way from our warehouse to your door.

Section 01

Find Your Tracking Number

Your tracking number is your key to following your order. Here's where to find it:

Order confirmation email: Check the email you received immediately after placing your order. It contains your order number and will reference tracking details.
Dispatch email: Once your package ships, you'll receive a second email with your tracking number and a direct link to the courier's tracking page.
My Account: Log into your Labubu Store account, go to "My Orders" and click on any order to see the tracking information.
No tracking yet?: Orders typically ship within 1–3 business days. If it's been longer and you haven't received a tracking number, contact us.

Section 02

How to Track Your Package

Once you have your tracking number, follow these steps:

Step 1: Open the tracking link Click the direct link in your dispatch email, or copy your tracking number.

Step 2: Visit the courier's website Go to the courier's tracking page (usually shown in your email) and paste your tracking number into the search box.

Step 3: Watch it move Tracking updates typically appear within 24 hours of dispatch and refresh throughout your package's journey.

Step 4: Get notified Most couriers offer email or SMS notifications. Check "Enable Notifications" on the tracking page to stay updated automatically.

Order tracking — Real-Time UpdatesKnow exactly where your package is at any moment

Section 03

Understanding Tracking Statuses

Here's what each tracking status means:

📦 Order Confirmed Your order has been received and is being prepared in our warehouse.

✋ Picked & Packed We've picked your items and carefully packed them for shipment.

🚚 In Transit Your package is on its way to you! It's moving through our courier network.

🚪 Out for Delivery Your package is with the local delivery driver and will arrive today (or tomorrow).

✨ Delivered Your Labubu has been delivered! Check your doorstep or mailbox.

⚠️ Exception/Delay There's been a delay. Check the details or contact us for assistance.

Section 04

Typical Delivery Timeline

Here's what to expect for a typical order within Italy:

Day 0: Order Placed You receive order confirmation email immediately.

Days 1–3: Processing We pick, pack and prepare your order. You'll get a dispatch notification and tracking number.

Days 4–5: In Transit Your package is in the courier's network, moving toward your region. Tracking updates appear daily.

Day 6: Out for Delivery The delivery driver has your package and will attempt delivery today or tomorrow.

Day 7: Delivered Your Labubu arrives! You'll receive a delivery confirmation email.

Note: Times may vary based on your location, customs (for international orders), weather, and courier capacity. Express shipping is typically 2–3 days faster.

Package journey — Every StepFrom warehouse to doorstep in days, not weeks

Section 05

Tracking Delays — What to Do

If your package is delayed or you don't see updates, don't worry. Here's how to handle it:

Wait 24–48 hours: Tracking systems sometimes take a day to update. Check back after a day or two.
Check the courier's website directly: Sometimes our email notifications are slower than the courier's live tracking page.
Look for exception messages: Delays due to weather, customs, or high volume are temporary. The tracking page will explain.
Verify your address: If the courier is having trouble finding your address, update it now if possible.
Contact the courier: If tracking shows "Delivery attempted" but you didn't receive it, call the courier with your tracking number.
Contact us if still stuck: If it's been more than 5 days past the estimated delivery date, reach out to us with your order and tracking numbers.

Section 06

Need Help?

If your tracking number isn't working, your package is lost, or you have questions, we're here to help:

Email: support@labubuitalystore.com
What to include: Your order number, tracking number, and a brief description of the issue
Response time: We typically reply within 24 hours
For urgent issues: Put "URGENT" in your subject line and we'll prioritise it

You can also visit our Contact page to reach us via our contact form or get answers to common questions.

Section 07

Courier Partners

We work with trusted, reliable couriers to deliver your orders safely:

Italy shipments: Poste Italiane, SDA, GLS, DHL
European shipments: DHL, FedEx, UPS, GLS
International shipments: DHL International, FedEx, UPS, YunExpress

Each courier has its own tracking website. Your dispatch email will tell you which courier is handling your package and provide a direct tracking link.

Section 08

Tips for Smooth Delivery

Provide accurate address: Double-check your delivery address at checkout. Errors can delay delivery.
Add delivery instructions: Include gate codes, building numbers, or special instructions so the driver can find you easily.
Be available: Try to be home or have someone available on the estimated delivery day.
Monitor tracking closely: Check tracking 1–2 days before estimated delivery so you're prepared.
Contact courier in advance: If you'll be away, contact the courier to reschedule or authorize a safe drop-off location.
Check packaging on arrival: Inspect your package immediately. If damaged, take photos and contact us within 48 hours.

Order Track