Labubu Store · Italia

Privacy Policy

How we collect, protect and respect your personal data. We're transparent about every detail.

Section 01

Introduction

Welcome to Labubu Store. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process and safeguard your information when you visit our website at labubuitalystore.com (the "Site") or make a purchase from us.

Please read this policy carefully. By accessing and using our website, you acknowledge that you have read, understood and agree to be bound by all the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Site.

This Privacy Policy applies to all information collected through our website, whether collected directly from you, automatically during your visit, or through third-party sources. We may update this policy from time to time by posting changes to this page, with the update date reflected at the bottom.

Section 02

Information We Collect

Information You Provide Directly: When you interact with us, you may voluntarily provide personal information such as your name, email address, shipping address, phone number, payment information, and any messages you send us. This includes information collected when you create an account, place an order, subscribe to our newsletter, contact customer support, or leave a review.

Information We Collect Automatically: When you visit the Site, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, pages visited, time spent on pages, referring website, and cookie data. We use this to understand how users interact with our website and to improve your experience.

Payment Information: When you make a purchase, payment details are processed securely by third-party payment processors. We do not store your full credit card information on our servers — only the last four digits and expiration date for reference purposes.

Data security — Data ProtectionYour information is always encrypted and secure

Section 03

How We Use Your Information

We use the personal information you provide and that we collect for the following purposes:

To process your orders: fulfilling purchases, processing payments, arranging shipping and delivery, and handling returns and refunds
To communicate with you: sending order confirmations, shipping updates, customer support responses, and addressing your inquiries
To improve our service: analyzing usage patterns, gathering feedback, and optimizing website performance and product offerings
To send marketing communications: newsletters, promotions and new product announcements (only if you've opted in)
To comply with legal obligations: meeting tax, accounting and other regulatory requirements in Italy and the EU
To prevent fraud and ensure security: detecting and preventing fraudulent transactions, misuse of the Site, and protecting our business
To personalize your experience: remembering your preferences and tailoring content to your interests

Section 04

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business and deliver our services:

Payment processors: to securely process your payment transactions
Shipping and logistics partners: including YunExpress and other couriers, to arrange delivery of your orders
Email service providers: to send you order confirmations and marketing communications
Website hosting and technical support: to maintain the Site and ensure it functions properly
Analytics providers: to track website performance and user behavior patterns
Legal and regulatory authorities: when required by law or to protect our rights and the security of our Site

All third-party service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

Section 05

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

Account information is retained as long as your account is active and for a reasonable period afterward for our records
Order and payment information is retained for at least seven years for accounting, tax and legal compliance purposes
Marketing communication preferences are retained until you unsubscribe
Website analytics data is typically retained for 25 months, after which it is automatically deleted

If you request that we delete your personal information, we will do so within a reasonable timeframe, except where retention is required by law.

Trust and security — Your TrustTransparency and security are at the heart of what we do

Section 06

Your Rights (GDPR & Italian Law)

Under the General Data Protection Regulation (GDPR) and Italian data protection law, you have the following rights regarding your personal information:

Right of access: You can request a copy of the personal data we hold about you
Right to correction: You can ask us to correct inaccurate or incomplete information
Right to deletion: You can request that we delete your personal data (subject to legal exceptions)
Right to restrict processing: You can ask us to limit how we use your information
Right to data portability: You can request your data in a portable format that you can transfer elsewhere
Right to object: You can object to processing for marketing or profiling purposes
Right to withdraw consent: If we're processing your data based on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us at support@labubuitalystore.com with your full details and specific request. We will respond within 30 days.

Section 07

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our Site.

Types of cookies we use: Essential cookies (required for the Site to function), preference cookies (remember your choices), analytics cookies (track how you use the Site), and marketing cookies (show you relevant ads).

You can control cookie settings in your browser preferences. Disabling cookies may affect your ability to use certain features of the Site. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Section 08

Data Security

We take the security of your personal information very seriously. All data transmitted to and from our Site is encrypted using industry-standard SSL (Secure Socket Layer) technology. We implement multiple layers of security, including firewalls, regular security audits, and restricted access to sensitive information.

However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security. You acknowledge the inherent risks of online communication and agree to accept these risks.

We recommend using a strong, unique password for your account and never sharing your login credentials with others.

Section 09

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems immediately and comply with GDPR requirements regarding children's data.

If you are a parent or guardian and believe your child has provided information to us, please contact us immediately at support@labubuitalystore.com.

Section 10

Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to external websites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.

Section 11

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

Email: support@labubuitalystore.com
Contact Form: Visit our Contact page
Response Time: We aim to respond to all privacy inquiries within 30 days.